At JoraTreks, we aim to provide fast, reliable, and convenient shipping for all our customers. This Shipping Policy explains our order processing, delivery methods, and related guidelines.
1. Order Processing
- Orders are usually processed within 1–3 business days after confirmation.
- You will receive a confirmation email once your order is placed and another notification when it has been shipped.
- Please ensure your shipping information is accurate to prevent delays.
2. Shipping Methods & Delivery Time
- We use reliable courier services to ensure your items reach you safely.
- Standard shipping typically takes 3–7 business days, depending on your location.
- Expedited shipping options may be available at checkout.
3. Shipping Charges
- Shipping fees are calculated based on the order’s weight, size, and delivery destination.
- All applicable shipping charges will be displayed during checkout.
4. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your shipment through the courier’s website or your account on our website.
5. Cash on Delivery (COD)
- JoraTreks only accepts Cash on Delivery (COD) payments.
- Electronic payments or online transactions are not accepted at this time.
- Please have the exact amount ready upon delivery to ensure a smooth transaction.
6. Shipping Restrictions
- We currently ship to [Insert Locations/Countries].
- We are not responsible for delays caused by customs, courier issues, or incorrect addresses provided by customers.
7. Damaged or Lost Items
- If your order arrives damaged or is lost during shipping, contact us immediately at [Insert Contact Email].
- We will work with the courier to resolve the issue or arrange a replacement as quickly as possible.
8. Contact Us
For any questions regarding shipping, delivery, or order status, please contact:
JoraTreks
Email: [email protected]